Steel Toe Work Boots Policy
This steel toe boot site is an extension of our first internet site Boots99.com .   We are a family owned retail store dedicated to supplying our customers with the finest name brand merchandise we can acquire. We have been in business over 19 years taking care of our customers. We have recently moved into cyberspace where we will bring the same dedication and hard work to the national market. At Outdoor Country we carry fine boots and shoes from Justin, Chippewa, Red Wing, Rocky, Durango, Georgia, Dickies, John Deere, Carhartt and more.  This site is devoted exclusively to boots with steel toes. Shipping fees are $6.95 for inside the Continental US.    Please email us for a shipping quote if outside Contiguous US.   By shipping directly from the manufacturer we can offer you the boot you desire at substantially reduced prices. And we order the same day your order is received so your wait is greatly reduced. Your Credit Card will show a charge from OC Boots, Bishop TX.   Our goal is no dissatisfied customers. 

And let me add when you give us your email address it will not be given or sold to anyone and go on no list whatsoever.   We all get too much spam now.    

What is your return and exchange policy?

You have 15 days from the date you receive your boot to request an exchange or refund. Because we drop ship your order directly from the manufacturer, our policy is regulated by the Manufacturer's policy. We are allowed to return an order once for an exchange of size/style without penalty from the boot manufacturer, but this does require you pay shipping back to the boot company.  We pay to have the replacement shipped to you.  There is a 10 dollar restocking fee and additional shipping fees for any further exchanges.  If a boot is returned for a refund for any reason other than warranty problems, there is a 10 dollar restocking fee. Shipping fees are non-refundable unless we made the mistake or it's a warranty return.

  If a boot is being returned, it must be in it's original packaging with all the tags and not show any signs of wear, so please try them on in a carpeted area so the soles stay nice and clean. 

Return Authorization -- If a return is necessary, please contact us by email at customerservice@boots99.com or sales@boots99.com so we can furnish you a return authorization number to place on the package and the  correct address to which the boot is to be returned. 1-361-2562.  When emailing for an RA number,  include your name, boot brand and style and the email address you used on your original order so we can locate you in our system.  If the boot is returned without a return authorization number, it could be refused by the manufacturer and returned to you postage due or it could end up stuck in some warehouse and forgotten!  So please, email for a RA number.  Normally, this is a very smooth process, the only snags occur when packages arrive at a manufacturer's  facility without a return authorization number. Credit is not issued until the boot shows up as "returned to inventory".  

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